ServiceDesk

NJ EDM Dart Mobile App 6

• Dart Mobile Download & Sign Up
• Dart Mobile Delivering Assigned Route Steps
• Dart Mobile Passenger on Route Steps
• Dart Mobile Trainee Delivers Partial Route Steps
• Dart Mobile Visual Checks Steps

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General 4

• How can I submit a new ticket through the Self-Service Portal?
• ESS/Paycom Requests
• DSP Comp Requests
• Advisories and Exceptions

Email 2

• Out of Office Setup (Automatic Replies)
• How to Book a Conference Room in Outlook

PC/Desktop 7

• Domain/Email Password Reset instructions
• How to run a full Virus Scan in Windows security
• MS Teams - Scheduling a meeting
• How to clear cache and cookies on Windows PC
• Internet Explorer Mode in Microsoft Edge

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Networking 2

• How to connect to VPN
• Submitting a New VPN User Request

Phones 1

• MS Teams - Mobile App

DSP 6

• Accessing e-Pay Statements
• Common answers for missing reports
• DSP cannot see their paystubs
• Duplicate and missing products or zones
• DSP 1099 Requests

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Operations 1

• EPJ Online Training

Printers 1

• Printer Service Maintenance Repair or Toner Supplies request

Finance 1

• Concur 2 Factor Authentication Setup - DUO

Security 3

• Tech Support Scams
• Phishing Emails
• Test